Advice & FAQs

Find out more about our hospital care procedures, including where your pet is kept, your visitation opportunities and the costs, by clicking below.

We also have dedicated advice pages, walking you through the admission process and offering helpful hints and tips on how to look after your pet after an operation.

If you have any questions not covered by this section, please get in touch with our veterinary team.



Replies by email can take 72 hours and longer over weekends/holidays. For urgent enquiries please call our 24-hour branch on 0191 284 1711 to speak to one of our experienced members of staff.

Appointments and medication orders should be made by telephone by calling your respective branch. Find the number of your practice via our interactive map here.